Complaints Procedures at Trinity High

We take complaints about our services seriously and deal with them in confidence.

We use the information to try to improve our service at Trinity High School to help prevent the same issues happening again.

If you feel you can't make a complaint yourself, we will accept complaints from someone representing you. We can take complaints from a friend, relative or advocate, if you have given them your consent to complain on your behalf.

If you make a complaint we will:

• treat it seriously
• treat you with courtesy and fairness at all times
• aim to meet our timescales and keep you fully informed of any delays
• address all the points made in your complaint in our response to you
• provide a full explanation about how we arrived at our decision
• apologise where there has been a failure or delay in our service
• provide help for you to make your complaint (if required).
• deal with all complaints confidentially and in accordance with the requirements of the Data Protection Act 1998

• use the information from your complaint to review and improve the way in which our services are provided

We would always strive to answer your concerns in 5 working days.

We will communicate via email, the telephone and in person should you wish to do so.